Frequently Asked Questions?

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What happens if I lose my device?

If you lose the device where your digital Family & Friends Railcard was downloaded, you will need to log in to account and remove it from the lost device.

Simply click ‘Manage my Railcard’ on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active digital Family & Friends Railcard, then click on ‘Manage Digital Devices’ and select the device you want to remove.  Once you have removed one device on your account, please click ‘Request a new code for your Railcard’ to generate a new download code. You can now use this new download code to add your digital Family & friends Railcard to a new device.

Please note that you can only store your digital Railcard on a maximum of 2 devices.

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