Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain

How long do I have to wait for my Railcard to arrive?

If you have ordered a plastic Family & Friends Railcard online, please allow 10 days for delivery. If you paid for ‘Special Delivery’ and placed your order before 15:45pm, your Railcard will be delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

If you have purchased a digital Family & Friends Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

You cannot travel on discounted tickets until you have received your Railcard.

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