Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain

How do I purchase my Railcard online?

To purchase your Railcard online, please click ‘Buy Now’ on the website homepage and follow the instructions on the screen to complete your purchase. Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

If you have ordered a plastic Railcard, please allow 10 days for delivery. You can choose to pay for ‘Special Delivery’, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard. 

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