Frequently Asked Questions?
How do I make a complaint?
In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.
We're open from 07:00am to 22:00pm everyday of the year except for Christmas day. You can:
Email us: railcardhelp@nationalrail.co.uk
Call us on: 0345 3000 250
Write to:
National Railcards
PO box 8626
SWADLINCOTE
DE11 1JA
If you are not satisfied with the resolution we give, you are entitled to contact:
www.transportfocus.org.uk/help/rail-complaints