Frequently Asked Questions?

Can I laminate the paper Railcard I have bought from a station to protect it?

No. Please do not laminate your Railcard. In most instances the heat of a laminating machine will turn the surface of your Railcard black, damaging it and making it illegible. If this happens you will need to buy a replacement Railcard (for a fee of £10 if you have had no previous replacements).

Laminated Railcards cannot be accepted by rail staff as the lamination makes it difficult to validate that the Railcard has not been tampered with.

To protect your Railcard please keep it in a plastic ticket wallet which is available for free from any staffed station.